EROS

Shipping: Once an order has been dispatched from our warehouse, customers will receive an order confirmation email with the relevant tracking number to check the shipment status of their order. Please kindly check the spam inbox, in case the order confirmation email is located there.

Delivery: Our warehouse will process orders starting from the next business day after the order is submitted. Please allow 6 business days for delivery. Please note that our delivery time frames are only estimates, and may vary in the event of external factors. 

Warranty: ThePhnyx offers a 2-Year warranty guarantee service for customers who purchase our products directly on the ThePhnyx website.

For products purchased from our website, our warranty is for 2 years from the date of purchase. We will replace or repair a watch if the defect is covered by the warranty. For customers purchasing from other channels, such as local authorized retailers, the warranty service will be handled by the original retailer.

The warranty covers manufacturing defects due to faulty material or workmanship only on the watch components itself (movement, case, bracelet or strap, hands and indexes) under normal condition of use. Other components or areas not included in the above will not be covered by this warranty.